FAQs – The Hera Collective
$10 Flat Fee Shipping within Australia only. Calculated shipping rates for International orders.
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FAQs

FREQUENTLY ASKED QUESTIONS

Q: How will my purchases be shipped?
A: We use a range of shipping options including Australia Post, Couriers Please, StarTrack, Toll IPEC, TNT and DHL.  Upon receipt of an order we assess the size and your location and choose a service that is best suited.

Q: How quickly will I receive my purchases?
A: This depends on the carrier and your location and once it leaves us it is out of our hands.  Generally your order will be despatched within 1 business day of receipt of order. Allow 2-6 business days to receive within Australia.

Q: How much is the postage?
A: Currently postage/shipping is included free of charge for orders over $100.  For orders under $100 a flat fee of $10 is charged.

Q: Do I have to sign for my purchase?
A: Yes - all our courier options require a signature on delivery.  We may contact you to check whether someone is available at the address provided to sign for your item.  If we are advised to leave at the front door etc this equates to an Authority to Leave but please note this is at your risk - no refunds will be given if the goods are left in a place deemed safe by you.
If shipped by Australia Post a signature will generally only be required if it is too large to fit in your mailbox. 

Q: Do you send to PO Boxes?
A:  We only ship to PO Boxes using Australia Post for smaller items domestically.
We can send to PO Boxes internationally if using the Economy service.

Q: Do you ship outside of Australia?
A: Yes we ship worldwide using DHL with an Express or Economy service.  
You must ensure your delivery address is correct including a phone number and email address.  It is best to nominate an address which will have an authorised person to sign for the delivery during business hours.  If for any reason the delivery cannot be made and needs to be returned, a refund will only apply to the product bought, and after the return cost of freight is deducted.

Q: How is International Shipping Calculated?
A: The cost of shipping is calculated at checkout based on the packaged weight of your item/s.  

Q: Are there any extra costs for International Shipping?
A: Yes - the receiver is liable for any duties or taxes imposed by your country.  You will be contacted to make payment.  
Please also be aware that it is your responsibility to ensure compliance with your country's import laws and any product restrictions.  If import licences or paperwork is required it is your responsibility to ensure this is investigated and completed prior to purchase.
If payment of Duties and Taxes is not made, or the item cannot be delivered and the package must be returned, a refund will only apply to the product bought and after the return cost of freight is deducted.  

Q: What payment methods do you accept?
A: We accept PayPal, VISA, Mastercard, American Express, Bank Transfer and Afterpay.
If you choose bank transfer your order will not despatch until payment confirmation is received from your bank.