FAQs – The Hera Collective
$10 Flat Fee Shipping within Australia only.
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Q: How will my purchases be shipped?
A: We use a range of shipping options including Australia Post, Couriers Please, StarTrack, Toll IPEC, TNT and DHL.  Upon receipt of an order we assess the size and your location and choose a service that is best suited.

Q: How quickly will I receive my purchases?
A: This depends on the carrier and your location and once it leaves us it is out of our hands.  Generally your order will be despatched within 2 business days of receipt of order. Allow 2-6 business days to receive within Australia.

Q: How much is the postage?
A: Currently postage charges start at a flat fee of $10 within Australia no matter the size of your order.  There are alternative Express options that you can choose from.

Q: Do I have to sign for my purchase?
A: If shipped by Australia Post a signature will generally only be required if it is too large to fit in your mailbox.
All of our courier options require a signature on delivery.  We may contact you to check whether someone is available at the address provided to sign for your item.  If we are advised to leave at the front door etc this equates to an Authority to Leave but please note this is at your risk - no refunds will be given if the goods are left in a place deemed safe by you.
UPDATE - due to COVID-19 the courier will ask you for your name and enter it onto their handheld device to avoid having you touch their devices.

Q: Do you send to PO Boxes?
A:  We only ship to PO Boxes using Australia Post for smaller items domestically.

Q: Do you ship outside of Australia?
A: Currently we are not shipping internationally.

Q: What payment methods do you accept?
A: We accept PayPal, VISA, Mastercard, American Express, Bank Transfer and Afterpay.
If you choose bank transfer your order will not despatch until payment confirmation is received from your bank.